A. Please take the Shinkansen(bullet train) from Tokyo Station to Nagano Station. From Nagano Station, board the Nagano - Hakuba line bus and get off at the Hakuba Goryu bus stop.
Another option is by taking a train from Shinjuku Station to Hakuba Station by Express Azusa. Please note that seats must be booked in advance, and the service is available only once a day.
Alternatively, you can use the highway bus service from Shinjuku. The bus get off is Hakuba Goryu.

The closest bus stop is Hakuba Goryu. For buses with reservations, you can get off at HakubaGoryu Escal Plaza.
Shuttle bus service (8:00 - 20:00) is available. If you inform us of your arrival time in advance, we will pick you up at Hakuba Goryu or Goryu Escal Plaza.
It is a 5-minute walk from Escal Plaza to the hotel.

Yes, shuttle buses are available from Hakuba Station. Our shuttle service to the hotel typically uses a silver bus or van with Stelle Belle logos on them. Please note that the shuttle bus service from Hakuba Station is exclusively for users of the Limited Express Azusa.

Parking is available. Please inform us in advance if you plan to park a large number of cars. During winter, snowfall is extensive in this area. Please make sure using studless tyres, as FF cars may get stuck in the snow.

Several restaurants and bars are available within walking distance. However, some of the restaurants are not working during the green season.

Our front desk open from 7 am to 9 pm. In case of arriving after 9 pm, we will leave your room key and information in an envelope on the front desk counter, so you can access your room.

We highly recommend YAMAHA for ski hire. YAMAHA is conveniently located right next to the Hakuba Goryu slope, just a 3-minute walk from the hotel. They offer rentals for skis, snowboards, skiwear, helmets, and more, available on the day of rental. Upon checking in at the hotel, we will provide you with a discount application form for YAMAHA.

Yes. We offer one-day and two-day passes for the Hakuba Goryu & Hakuba47 ski resorts at discount rates.

For ski and snowboard lessons for English speakers you can book here - HAKUBA SNOW SPORTS SCHOOL

Unfortunately we do not offer shuttle service to other ski resorts. In winter, Hakuba Valley Bus is available from Escal Plaza.

Yes, we work with Yamato Transport. We recommend sending your luggage well in advance to ensure it arrives before your check-in. Additionally, you can also send your luggage from the hotel to the airport or to your next hotel.

Most rooms have private bathrooms. Executive Double Rooms and Japanese Twin Rooms have only shower room and toilet, and Japanese-style Rooms have only toilet, not shower. Please ensure to check each room before booking.

Yes, please inform us of any food preferences prior to your visit. We will do our best to accommodate your needs so that you can enjoy your meal at our hotel. However, please note that we may be unable to fulfill requests for guests with dietary requirements.

Yes, however, due to the limited number of units available, we kindly ask you to let us know as soon as possible so that we can prepare it for you.

Yes, There is a laundry at the basement level of the hotel.